PetSmart is shutting another California store in November, joining Petco and Petsense in a wider pullback as online rivals take a bigger bite of pet retail sales.
The chain plans to close its Folsom location at Broadstone Plaza I, 2705 E. Bidwell St., on Nov. 22, TheStreet reported. A second Folsom store about a mile away, at 2375 Iron Point Road, will stay open.
PetSmart did not give a specific reason for the Broadstone exit. A company representative pointed customers to the nearby Iron Point store and to delivery options instead.
"We remain committed to serving pet parents throughout the area, who will continue to have access to our nearby Folsom-Iron Point store, located about 1 mile away, as well as online shopping with convenient delivery options,"
the representative said. The Iron Point site also offers dog day care, veterinary care, and training.
The Folsom move comes four months after PetSmart closed its last shop in San Francisco. That exit fit a larger pattern: big pet retailers are trimming physical stores while shoppers lean harder on Chewy, Amazon, and same-day delivery.
PetSmart framed the San Francisco closure as an adaptation to how customers buy. In a statement cited through SFGate reporting and carried in the same account, the company tied the decision to changing habits across the Bay Area.
"As more customers choose online ordering, autoship, and same-day delivery, we're continuing to adapt how we serve pet parents across the Bay Area,"
PetSmart said. It told San Francisco customers they could still use nearby stores, including Daly City, plus online ordering with delivery.
"We remain committed to serving pet parents throughout San Francisco, who will continue to have access to nearby PetSmart locations, including our Daly City store, as well as online shopping with convenient delivery options,"
the company added. PetSmart still runs more than 1,660 stores across North America even after these cuts.
PetSmart is not alone. Petco closed a net of 25 locations in 2024 and more than two dozen additional stores in 2025 as part of a restructuring and transformation push. The chain still counts more than 1,500 stores in the United States, Mexico, and Puerto Rico.
Tractor Supply Company’s Petsense brand went further. In July 2026, on its second-quarter earnings call, the company said it would close 75 of its 208 locations that had “negative four-wall cash flow”, stores that were losing money at the location level before corporate overhead.
That is a blunt standard. If a store cannot cover its own rent, labor, and inventory costs, it does not stay open on goodwill. Petsense put the unprofitable four-wall math on the record and moved to shut those doors.
TheStreet’s account placed the Folsom closure inside a simple competitive squeeze. Chewy and Amazon keep drawing pet food, litter, toys, and autoship orders away from traditional aisles. Brick-and-mortar chains still sell services that do not ship easily, grooming, vet visits, training, day care, but routine consumables move online with less friction.
PetSmart’s own Bay Area language conceded that point. Customers chose ordering, autoship, and same-day delivery. The company answered by shrinking its footprint and steering people to surviving nearby stores and the website.
No government order forced these exits. No agency seized the leases. Shoppers changed habits, cash flow followed, and management closed rooms that no longer paid their way. PetSmart left the Folsom Broadstone reason vague; Petsense did not. Negative four-wall cash flow is a balance-sheet verdict, not a press-release slogan.
For local customers in Folsom, the practical result is short. One plaza loses a pet store on Nov. 22. Another PetSmart a mile away remains, with extra services attached. San Francisco already lost its last PetSmart shop in July and was pointed toward Daly City and delivery. Across the sector, Petco’s multi-year store cuts and Petsense’s 75-location plan show the same math at chain scale.
Retail space is not a public utility. When pet owners click “buy again” more often than they drive to the strip center, chains either earn the trip with service and convenience or they lock the door, and the latest round of PetSmart, Petco, and Petsense closures shows which way the ledger is tilting.